General A/S Regulations

All bad

All bad
Contents Method Where to buy Cost
(Delivery cost)
Cost
(Repair cost)
Remarks
Products unused after purchase Exchange Our company Our company Our company The principle is to exchange with the same product
Other companies Customer Our company The principle is to exchange at the place of purchase. Customers are responsible for return delivery cost when requested by us
Products used within
7 days after purchase
Exchange Our company Our company Our company The principle is to exchange with the same product
Other companies Customer Our company The principle is to exchange at the place of purchase. Customers are responsible for return delivery cost when requested by us
Products used after
3 months after purchase
Repair Our company Our company Our company The principle is to exchange with the same product
Other companies Customer Our company The principle is to exchange at the place of purchase. Customers are responsible for return delivery cost when requested by us
Products used after
3 months after purchase
Repair Our company Customer
Our company
Our company If destruction/ damage are first considered as customer’s negligence, receive the product at the customer's expense to check. In case of defect, the delivery cost will be refunded. In the case of the customer's negligence, it will be delivered based on collect on delivery after repair.
Other companies Customer Our company The principle is to exchange at the place of purchase. Customers are responsible for return delivery cost when requested by us

Product destruction/ damage due to customer’s negligence

Product destruction/ damage due to customer’s negligence
Contents Method Where to buy Cost
(Delivery cost)
Cost
(Repair cost)
Remarks
Sewing damage Repair Our company Customer Customer The principle is to repair sewing damage free of charge
Other companies
Fabric damage Repair Our company Customer Customer Repair if possible, exchange for a fee if not possible (providing new products at wholesale price)
Other companies
Sub-material damage Repair Our company Customer Customer Repair if possible, exchange for a fee if not possible (providing new products at wholesale price)
Other companies

Customer’s mind change

Customer’s mind change
Contents Method Where to buy Cost
(Delivery cost)
Remarks
Exchange by customer’s mind change Exchange Our company Our company Exchange for the same amount, but within 7 days after purchase, only for unused products. Bring a purchase receipt
Other companies Customer The principle is to change at the place of purchase. Within 7 days after purchase, unused. Bring a purchase receipt
Refund by customer’s mind change Refund Our company Customer The principle is non-refundable, but if Internet purchase, purchase from our company is confirmed, within 7 days after purchase. Only unused items are refunded
Other companies Customer The principle is to change at the place of purchase. Within 7 days after purchase, unused. Bring a purchase receipt

A/S period

A/S period
Contents Method Where to buy Cost
(Delivery cost)
Cost
(Repair cost)
Remarks
Processing within 1 month after receipt Repair Our company According to the above criteria Delivery after repair
Other companies
Processing after 1 month after receipt Repair Our company Our company Our company In principle, if repair is not made within one month after receipt, the product is exchanged, but if repair is completed, the return delivery cost will be borne by us
Other companies

Exchange due to product mis-delivery, etc.

Exchange due to product mis-delivery, etc.
Contents Method Where to buy Cost
(Delivery cost)
Remarks
Exchange due to product mis-delivery, etc. Exchange Our company Our company Delivery cost incurred when exchanging is borne by us

Precautions for product handling (care and storage)

Be careful of fading when
washing and wash by gently rubbing only the contaminated part

Do not use bleach or detergents
containing bleaching ingredients. Dry cleaning is recommended

When storing, avoid places with
high temperature and humidity

Never use the washing machine

When wet, do not dry with direct
sunlight or fire, and dry in the shade. Be careful when placing the product near a fire or in direct sunlight as it may cause shape and color variations

Warranty

This product has been manufactured through strict quality control and process control, and is a product that has passed appearance, standard, and physical property inspection

Be sure to check the fiber mixing ratio, dimensions, washing method indicated on the product before wearing it

If there is a problem with the quality and you want to compensate for the damage, you must bring a receipt or proof of purchase

If you want to compensate for damage or repair, please contact the store where you purchased this product or the consumer consulting center

The warranty period for this product is 3 months from the date of purchase

Compensation criteria for damages

In case of poor fabric, poor subsidiary materials, poor sewing, poor dyeing, deformation and deterioration after normal washing according to the manual, free repair of products within 3 months from the date of purchase

We do not take any responsibility for compensation for product damage caused by consumer's carelessness, deformation due to wrong washing, or quality abnormality of the product that has passed the quality guarantee period. When repair is possible, we will repair it for a fee.

In the case of design or color complaints, only unused products will be exchanged at the place of purchase within 7 days after purchase. However, please make sure to keep the purchase receipt when exchanging